HomeAI Assistant
Powered by DeepSeek LLM

A logistics-savvyAI Assistant
Ask one sentence, get a professional answer

Real-time data across ocean, air, express and FBA, layered with deep industry knowledge — ask things like "Shanghai to LA 40HQ rate?" or "What is the ENS deadline?" as if chatting with a colleague.

24/7 online
Millisecond response
Data isolation, customer data never leaked

What can you ask? Full international logistics coverage

From pre-sale quotes to operations and backend data — one chat box does it all.

Ocean Freight

FCL, LCL, surcharges, schedules, validity. Search by POL+POD or destination country.

Air / FBA

6-tier air freight by weight; FBA first-leg from South China ports to Amazon warehouses.

DDU / Dual-clearance

One-stop delivery quotes (by ISO country code), customs clearance included.

Shipment Tracking

Track by B/L number, container number, parcel waybill or work order.

HS Codes

11,000+ tariff codes with duty rates and regulatory conditions — no more digging customs sites.

Postal Code Lookup

620,000+ codes across 42 countries — type "LA zip" and get instant results.

My Orders

Once logged in, ask about "my orders / invoices / SKUs / inbound / address book" — AI reads your account directly.

Industry Knowledge

ENS / AMS / VGM / ICS2 regulations and workflows via RAG-powered knowledge base.

How to ask? Real-world examples

No codes to memorize, no menus to navigate — just everyday language.

Ocean
You
Shanghai to LA 40HQ rate?
Shanghai → LA 40HQ: MSK 1450 USD, COSCO 1480 USD, EMC 1520 USD...
LCL + by country
You
Qingdao to South Africa LCL
Qingdao → South Africa (multi-port): Durban ZADUR 108 USD/W/M, Cape Town ZACPT 125 USD...
FBA first-leg
You
FBA delivery to LAX9, 50kg
Shenzhen/Dongguan/Guangzhou/Zhongshan → LAX9, 50kg: Channel A 280.00 CNY, Channel B 305.00 CNY...
Tracking
You
Track SLSQDS09536
Arrived at Los Angeles, awaiting pickup (updated 4 hours ago)...
HS Code
You
HS code for computer monitor
HS 8528.59, MFN import duty 3.0%, regulatory condition: A/none...
Personal data
You
Check my orders (logged in)
5 orders in past 30 days — [Ocean] AW2026010001 Shanghai → LA, vessel departed...

Why Awice Logistics AI?

Not a ChatGPT wrapper — a logistics brain wired into real business databases.

12+
Capabilities
200+
Ports covered
11,000+
HS Codes
620K
Global zip codes
24/7
Online support
<1s
First response
5+
Logistics modes
42
Countries (zip)

3 Steps to Start

No plugin install, no app download — just open your browser.

01

Click Start Chat

Click "Start Chat" at the top of the page to enter the AI chat interface.

02

Describe your need

Ask in plain language: routes, prices, tracking, processes — anything goes.

03

Get a pro answer

AI auto-invokes tools for real-time data + industry knowledge in seconds; one-click escalate to a live agent if needed.

FAQ

If AI can't solve your issue, click "Transfer to live agent" in the chat — a real human will pick it up.

Try it now
Are AI freight rates accurate?
Rates share the same source as our freight rate pages, updated daily by our operations team. But carrier quotes have natural lag — the AI appends a note like "Above is for reference only; please confirm latest space/price with customer service" at the end of FCL replies. Always reconfirm before booking.
Do I need to log in to ask about my orders?
Yes. Personal data like "my orders / invoices / SKUs / inbound records / address book" requires login. The AI binds your account identity and strictly returns only your own data — never leaking to others. Anonymous visitors can only ask about public rates, tracking, HS codes, etc.
Are my conversations stored? Are they secure?
Conversations are kept on our servers only for your history viewing and continuous quality improvement, fully encrypted in transit, never disclosed publicly or sold to any third party. When asking about "my orders/invoices", the AI strictly returns only content under your account — no cross-account leaks. Contact support to delete specific conversations.
What if the AI answers incorrectly?
Click the "Transfer to live agent" icon at the top of the chat. The conversation history is handed over to a real agent — you don't need to re-describe the problem.

Hand over the tedious lookups to AI

Rates, tracking, HS codes, zip codes — one sentence, professional answer.

Start Chat Now
Awice Logistics AI Assistant - International Logistics Intelligent Q&A | 5688.cn